Guarantee and refunds
You have 90 days to decide. If Body Reset Cleanse is not right for you, we will refund you. Here is exactly how it works.
Our 90 day guarantee
Your money back if you are not satisfied, for 90 days from the delivery date. A course of 30 days is a commitment. We want you to start with peace of mind and judge it by what it changes for you, rather than by a promise.
- The guarantee applies even if the bottle is open, partly used or empty.
- No questions asked, no explanation required.
- No restocking fees and no deductions from your refund.
How to request a refund
Everything is handled by email, in 3 steps.
- Email support@ouvli.com with your order number. One sentence is enough.
- We will confirm that your request is being handled within 24 hours, Monday to Friday.
- The refund is issued to your original payment method within 5 to 10 business days of our confirmation.
You do not need to send anything back unless we specifically ask you to. Your order number is in the confirmation email you received when you made your purchase.
Right of withdrawal
If you live in the European Union, which includes France and Belgium, you also have a statutory right of withdrawal for 14 days, in addition to our guarantee. It starts when you receive your order and can be exercised without giving a reason.
To exercise this right, send a clear statement to support@ouvli.com with your order number before the 14 day period ends. The procedure is then the same as for our guarantee, and the refund, including delivery charges, is issued no later than 14 days after we receive your decision.
This right is in addition to our guarantee of 90 days: neither replaces the other. In practice, our guarantee goes well beyond the statutory period, and that is deliberate.
Do you live in Switzerland? Swiss law does not provide a right of withdrawal for online purchases. You benefit from the same guarantee of 90 days, on the same terms: open or empty bottles are included, no explanation is required, and an email with your order number is enough.
Damaged or incorrect order
A damaged parcel, broken bottle, missing product or packing error: we will send the product again or refund you. Email support@ouvli.com with your order number and, if possible, 1 or 2 photos of the parcel and its contents. This helps us resolve the issue without unnecessary exchanges.
Please report a damaged or missing parcel within 7 days of the expected delivery date so that we can open a claim with the carrier.
Cancelling an order
Changed your mind? Email us immediately. In mainland France, our orders are dispatched within 24 hours on business days, so every hour counts.
- If your order has not yet been dispatched, we will cancel it and refund you in full.
- If it has already been sent, there is no need to worry: the guarantee of 90 days applies from delivery. Request your refund using the procedure above, whether the bottle is open or unopened.
Have a question about your order or refund? Email support@ouvli.com. A small team, real people, a reply within 24 hours, Monday to Friday.