Delivery

One delivery method, simple and fast. Your order is sent by express delivery to mainland France, Belgium or Switzerland. Here is everything you need to know before ordering Body Reset Cleanse.

Delivery area

We deliver only to mainland France, Belgium and Switzerland. Orders for the French overseas departments, regions and collectivities (DROM-COM), or any other country, cannot be processed. Check your address carefully at checkout: an incorrect house number or postcode will delay your parcel.

Delivery to Switzerland: import VAT and customs charges. On delivery, the carrier or Swiss authorities may ask you to pay import VAT or customs charges. These amounts are your responsibility and are not collected by Ouvli.

Delivery times

Mainland France: allow 2 to 4 business days after dispatch.

  • Preparation: your parcel is dispatched within 24 hours, Monday to Friday.
  • Weekend orders: preparation starts on Monday.
  • Public holidays: these do not count as business days.

Belgium and Switzerland: delivery takes longer than in France. The delivery time is shown when you place your order, before payment.

Delivery charges

€2.95 per order, free on orders of €40 or more. This rate applies to express delivery, our only delivery method. Charges are clearly shown at checkout, before you confirm your order. In Switzerland, amounts may then be shown in Swiss francs.

Order tracking

In mainland France, you receive your tracking number by email as soon as your order is dispatched. It lets you follow your parcel at every stage until it is handed over. You also receive an email confirmation as soon as your order is registered. If either email does not arrive, check your spam folder, then write to us.

Damaged or missing parcel

Let us know within 7 days of the expected delivery date. Email support@ouvli.com with your order number and, if the parcel is damaged, 1 or 2 photos. We will send your order again or refund you. You do not need to send anything back unless we specifically ask you to.

Questions

Have a question about your delivery? Email support@ouvli.com. We reply within 24 hours, Monday to Friday. No telephone switchboard or bots: a small team reads every message and replies to you directly.