Terms and conditions of sale
These terms govern every order placed on ouvli.com. If anything is unclear, email support@ouvli.com : a real person will reply within 24 hours, Monday to Friday.
Article 1: Purpose and scope
These terms and conditions of sale govern sales between Ouvli, the publisher and seller on ouvli.com, and any customer purchasing as a consumer. They apply to every order placed on the website, to the exclusion of any other terms.
Ouvli sells and delivers only to mainland France, Belgium and Switzerland. Orders for French overseas departments, regions and collectivities (DROM-COM), or any other country, cannot be processed.
Every order constitutes unreserved acceptance of the terms in force on the date of the order, as displayed when you confirm it.
Article 2: Products
Ouvli sells Body Reset Cleanse, a food supplement containing choline bitartrate and MCTs (medium chain triglycerides), in capsule form. Each bottle contains 30 capsules, enough for 1 complete course of 30 days at 1 capsule every morning.
The essential product characteristics are described on the product page. Photographs are for illustration only and do not form part of the contract.
Article 3: Prices
Prices are shown in euros, inclusive of all taxes. The price charged is the price displayed when you confirm your order.
If you order from Switzerland, the price may be displayed in Swiss francs at checkout. Import VAT or customs charges may be added on delivery (article 6).
Delivery charges are displayed before you confirm your order. Express delivery costs €2.95 per order and is free on orders of €40 or more.
Article 4: Orders
Ordering on ouvli.com involves 4 steps:
- add the product to your basket;
- enter your contact details and delivery address;
- check the order summary (product, quantity, delivery charges and total including tax);
- choose your payment method and confirm.
Confirmation constitutes acceptance of these terms and conditions of sale. A confirmation email summarising your order is sent as soon as it is registered.
Ouvli reserves the right to refuse any order that appears irregular (unusual quantities, an ongoing dispute or suspected fraud). You will be notified by email and any amount already paid will be refunded.
Article 5: Payment
Payment is made online when you order, using one of the payment methods offered at checkout.
Transactions are processed securely by a specialist payment provider. Ouvli never has access to your card number and does not store it.
Article 6: Delivery
Ouvli delivers only to mainland France, Belgium and Switzerland.
- Mainland France: orders are prepared and dispatched within 24 hours on business days, Monday to Friday. Delivery takes 2 to 4 business days after dispatch. A tracking number is emailed to you as soon as your order is dispatched.
- Belgium and Switzerland: delivery takes longer than in mainland France. The delivery time is shown when you place your order, before payment.
For deliveries to Switzerland, import VAT or customs charges may be collected on delivery by the carrier or the Swiss authorities. These remain your responsibility and are not collected by Ouvli.
Risk passes to you when the parcel is handed over to you. If your parcel arrives damaged or does not arrive, report it to support@ouvli.com within 7 days of the expected delivery date. We will then send your order again or refund you. Your statutory guarantees (article 9) remain applicable in all cases.
Article 7: Right of withdrawal
If you live in the European Union, which includes France and Belgium, you have 14 days from receiving your order to exercise your right of withdrawal without having to give a reason.
To exercise this right, email support@ouvli.com with your order number and a statement that you wish to withdraw. You do not need to send anything back unless we specifically ask you to.
The refund, including delivery charges, will be issued no later than 14 days after we receive your decision, using the payment method used for the order (usually within 5 to 10 business days after our confirmation).
Our 90 day money back guarantee (article 8) applies alongside this right, during those 14 days and well beyond. This statutory right and the guarantee are cumulative: neither replaces the other.
In Switzerland, the law does not provide a right of withdrawal for online purchases. If you live there, you benefit from the same 90 day money back guarantee (article 8), on the same terms.
Article 8: 90 day money back guarantee
Ouvli provides a commercial money back guarantee for 90 days from delivery. It is in addition to your statutory rights and does not reduce them in any way.
- It covers all orders delivered to mainland France, Belgium and Switzerland.
- It applies even if the bottle is open, partly used or empty.
- No explanation is required and no processing fees are deducted.
- You do not need to send anything back unless we specifically ask you to.
To use the guarantee, email support@ouvli.com with your order number. After confirmation, the refund is issued to your original payment method within 5 to 10 business days.
Article 9: Statutory guarantees
Regardless of the commercial guarantee, you benefit from statutory guarantees:
- the statutory guarantee of conformity (articles L217-3 et seq. of the French Consumer Code), for 2 years from delivery;
- the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), where a hidden defect makes the product unfit for its intended use.
Article 10: Liability
Body Reset Cleanse is a food supplement, not a medicine.
- Food supplement. Do not exceed the recommended daily dose.
- It is not a substitute for a varied, balanced diet and a healthy lifestyle.
- Keep out of reach of young children.
- Not recommended for pregnant or breastfeeding women.
- Ask your doctor for advice if you are undergoing medical treatment or have a medical condition.
You agree to follow the directions for use: 1 capsule every morning with a large glass of water. Ouvli cannot be held liable for use that does not follow the instructions on the packaging and website.
Article 11: Personal data
Data collected when you order is used to process your order, deliver it and provide customer service. It is processed in accordance with the GDPR and, for our customers in Switzerland, the Federal Act on Data Protection (nLPD). You have rights of access, rectification, erasure, restriction, portability and objection, which you can exercise by emailing support@ouvli.com.
Details of processing, retention periods and your rights are set out in our privacy policy.
Article 12: Intellectual property
All elements of ouvli.com (text, visuals, logo, the Ouvli brand and the Body Reset Cleanse name) remain the exclusive property of Ouvli. Any reproduction or use, in whole or in part, without prior written permission is prohibited.
Article 13: Applicable law and disputes
These terms and conditions of sale are governed by French law. If you live in Belgium or Switzerland, this choice does not deprive you of the protection provided by the mandatory provisions of your country's law.
If a problem arises, first contact support@ouvli.com : most situations can be resolved amicably.
If no solution is found, you may use a consumer mediator free of charge, in accordance with articles L611-1 et seq. of the French Consumer Code. If no amicable agreement is reached, the dispute will be brought before the French courts, subject to the rules allowing you to bring proceedings before the court where you live.